Terms & Conditions

Last updated: January 2026

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Elmore Design & Build Ltd website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

2. Company Information

Company Name: Elmore Design & Build Ltd
Registered Address: 1st Floor, Cobden House, 231 Roehampton Lane, London SW15 4LB
Company Registration Number: [Your Company Number]
Email: info@elmoredesignbuild.com
Phone: 0203 409 4215

3. Services

Elmore Design & Build Ltd provides design and construction services including but not limited to:

House extensions (rear, side return, wraparound, double storey)
Loft conversions
Full house renovations and refurbishments
New build projects
Kitchen and bathroom installations
Architectural design and planning services

4. Quotations and Estimates

All quotations are valid for 30 days from the date of issue unless otherwise stated
Quotations are based on information provided by the client and site surveys
Final costs may vary if site conditions differ from those anticipated
Any variations to the agreed scope of work will be quoted separately
Our fixed-price guarantee applies only to the agreed scope of work

5. Payment Terms

A deposit is required to secure your project booking
Payment schedules are agreed in writing before work commences
Stage payments are typically required at key project milestones
Final payment is due upon practical completion
Late payments may incur interest charges

6. Project Timeline

Project timelines are estimates based on normal working conditions
Delays may occur due to weather, material availability, or unforeseen circumstances
We will notify you promptly of any anticipated delays
Extensions of time may be granted for circumstances beyond our control

7. Client Responsibilities

The client agrees to:

Provide accurate information about the property and project requirements
Obtain necessary permissions from landlords or freeholders where applicable
Ensure access to the property for our team and subcontractors
Make timely decisions on design choices and material selections
Comply with payment terms
Notify us immediately of any concerns or issues

8. Planning Permission and Building Regulations

We will assist with planning applications and building regulations submissions
Approval is subject to local authority decisions
We cannot guarantee planning permission will be granted
Additional fees may apply for resubmissions or appeals
Work will not commence until necessary approvals are obtained

9. Variations and Changes

Any changes to the agreed scope of work must be requested in writing
Variations will be priced and agreed before implementation
Changes may affect the project timeline and cost
We reserve the right to decline variation requests that compromise safety or quality

10. Warranties and Guarantees

We provide a 10-year insurance-backed structural warranty
Workmanship is guaranteed for 2 years from practical completion
Material warranties are as per manufacturer specifications
Warranties do not cover damage caused by misuse or lack of maintenance

11. Liability and Insurance

We maintain comprehensive public liability insurance (minimum £5 million)
We carry employers' liability insurance for our team
Our liability is limited to the contract value unless otherwise agreed
We are not liable for consequential losses or damages

12. Cancellation and Termination

By Client:

You may cancel before work commences with written notice
Deposits are non-refundable once design work has begun
If work has commenced, you will be charged for work completed and materials ordered

By Us:

We may terminate if payment terms are not met
We may terminate if site access is denied
We may terminate if the client breaches these Terms

13. Intellectual Property

All designs, drawings, and plans remain our intellectual property
You may use designs only for the agreed project
Designs may not be reproduced or used for other projects without permission

14. Complaints and Disputes

We aim to resolve all complaints promptly and fairly
Complaints should be submitted in writing to info@elmoredesignbuild.com
We will acknowledge complaints within 2 working days
If a dispute cannot be resolved, it may be referred to mediation or arbitration

15. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, strikes, pandemics, government restrictions, or material shortages.

16. Data Protection

We process personal data in accordance with UK GDPR and our Privacy Policy. Please refer to our Privacy Policy for details on how we handle your information.

17. Website Use

Content on our website is for general information only
We reserve the right to modify website content without notice
Prices and information are subject to change
Images are for illustrative purposes and may not represent actual projects

18. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of the updated Terms.